General conditions of use for the reservation platform of the Sanctuary of Our Lady of Lourdes

Article 1: object

The present “general conditions of use” sets out the legal framework for the use of the website for reserving services at the Sanctuary of Our Lady of Lourdes.

This contract is agreed between: The website manager, hereinafter referred to as “the Publisher”, and any natural or legal person wishing to access the website and its services, hereinafter referred to as “the User”.

The general conditions of use must be accepted by any User, and their accessing of the site constitutes acceptance of these conditions.

ARTICLE 2: Legal notice

The booking platform is published by the EURL Rosary Basilica with a capital of EUR 1,134,990 located at 1, avenue Monseigneur Théas, 65108 LOURDES Cedex, registered with RC S of TARBES under the number 430 034 801. The company is represented by its Director, M. Guillaume de Vulpian.

ARTICLE 3: Access to services

The User of the booking platform has access to the following services with a personal account (login name and password):

  • Preparing additions for the pilgrimage calendar.
  • Requesting activity planning on the Sanctuary site as part of a pilgrimage.
  • Consulting the activity plans confirmed by the Planning Service on this site and on smartphone
  • Paying for pilgrimage participation online.
  • History of previous pilgrimages.
  • Reserving rooms and meals with the accommodation at the Accueil Notre-Dame.
  • Privileged interactions with the Sanctuary Planning Service and the Accueil Notre-Dame Reservation Service.

Any user with access to the internet can access this platform for free.

The costs incurred by the User to access the platform (internet connection, computer equipment, etc.) are not the responsibility of the Publisher.

None of these services are available without the use of a personal account (login name and password).

Access to the platform and its various services may be interrupted or suspended by the Publisher, in particular during maintenance, without notice or justification.

ARTICLE 4: Liability of the User

The User is responsible for the confidentiality of his username and password, the information necessary to access the booking platform. The User agrees to keep this password secret and not to communicate it to anyone.

The User must immediately contact the Sanctuary in case of theft, loss, misappropriation or unauthorised use of their login credentials or if they notice that their account has been used without their knowledge.

The publisher declines any responsibility in case of disclosure of the password by the User themselves.

The User assumes full responsibility for the use they make of the information and content on the Sanctuary reservation platform.

The User is fully responsible for all content that they publish on the platform and they undertake not to harm the rights of third parties.

Any use of the service by the User directly or indirectly resulting in damage, in terms of image, or in terms of malfunction of the platform, will lead to prosecution and claims for compensation.

ARTICLE 5: Responsibility of the Publisher

The Publisher shall bear no responsibility for any malfunction of the server or the network.

In the same way, the Publisher shall bear no responsibility in the case of force majeure or the unforeseen and insurmountable act of a third party.

The Publisher undertakes to implement all the necessary means to guarantee the security and confidentiality of the data.

ARTICLE 6: Intellectual Property

The contents of the booking platform (logos, text, graphic elements, videos, etc.) are protected by copyright under the Intellectual Property Code. These can be used by users for private purposes; any commercial use is prohibited.

ARTICLE 7: Personal data

7.1 Definition

The term “personal data” refers to all data that identifies an individual directly or indirectly, by aggregating several data, in particular your surname, first name (s), pseudonym, photograph, e-mail address, telephone number (s), date of birth, data relating to your transactions on the website, as well as any other information that we may ask you for and that you choose to communicate to us about yourself, as specified in more detail in Article 7.4 below.

7.2 In charge of data collection and processing

The organisation responsible for data collection and processing is the EURL Rosary Basilica located at 1, avenue Monseigneur Théas, 65108 LOURDES Cedex, registered with RC S of TARBES under number 430 034 801. The company is represented by its Director, M. Guillaume de Vulpian.

EURL Rosary Basilica is mandated for this service by the Sanctuary of Our Lady of Lourdes.

7.3 Purpose of the Privacy Policy

The purpose of this Privacy Policy is to inform you about the means we use to collect and process your personal data, the information you provide us with through the use of our website, in the context of the strictest respect of your rights.

7.4 The collected data

Data PurposeRecipients
User account: Surname, first name, e-mail address
Pilgrimage leader: Surname, first name, e-mail address, postal address, telephone number		Planning activities in the Sanctuary Sanctuary Planning Service
User account: Surname, first name, e-mail address
Pilgrimage leader: Surname, first name, e-mail address, postal address, telephone number
Bed booking: named allocation		Booking accommodation at the Accueil Notre-Dame, ordering meals Accueil Notre-Dame reservation service
User account: Surname, first name, e-mail address
Pilgrimage leader: Surname, first name, e-mail address, postal address, telephone number		Online payments and allocation, issuing a receipt Accounting, Sanctuary Planning Service

The User must provide personal information to register on the booking platform: e-mail address, surname, and first name.

The user’s email address (e-mail) can be used by the Sanctuary’s reservation platform to provide you with information related to the activity of the Sanctuary, and the management of your personal platform access account.


7.5 Rights on personal data

You have different rights in relation to your personal data that you can exercise by a simple request with these tools:

– Internet form: http://dpo.lourdes-france.com
– E-mail address: dpo@lourdes-france.com
– Post: EURL Rosary Basilica, for the attention of the person in charge of personal data, Computer Service, 1 avenue Monseigneur Théas, 65108 LOURDES Cedex

You may object to all types of processing defined in this document for legitimate reasons, either at the time of collection of your data or by contacting us later (right of objection).

You may request that the processing of your personal data be restricted, but only in cases specified by law (right to restriction of processing).

– During the verification period that we implement, when you dispute the accuracy of your personal data;
– When the processing of this data is illegal, and you want to restrict this processing rather than delete your data;
– When we no longer need your personal data, but you want them to be retained to exercise your rights;
– During the verification period for legitimate reasons, when you objected to the processing of your personal data.

You can request that we provide you with all the personal data we have about you (access rights). You can then take the opportunity to check their accuracy and have them rectified (right to rectification) or erased (right to erase) if necessary.

You can consult this information yourself in the “My Profile” section.

You may retrieve your personal data that you have provided to us in an open, machine-readable format for storage for your personal use or to communicate to another company or entity (right to portability).

 You have the right to set guidelines for the retention, erasure and communication of your personal data after your death. These guidelines can be general, that is to say that they relate to all the personal data that concern you. In this case, they must be registered with a trusted third party certified by the CNIL.

By sending us such instructions, you give your express consent for these instructions to be retained, transmitted and executed in the manner provided herein. You can designate in your directives a person responsible for their execution. The latter will then have the right, when you are dead, to read the said instructions and ask us to implement them. In the absence of such a designation your heirs will have the power to take notice of your instructions at your death and ask them to implement. You may change or revoke your instructions at any time by writing to us at the address above.

You have the right to lodge a complaint with the competent supervisory authority or to obtain compensation from the competent courts if you consider that we have not respected your rights.

Before responding to your request, we may verify your identity and ask you to provide us with more information.

We will endeavour to comply with your request within a reasonable timeframe and, in any case, within the deadlines set by law. If you wish to exercise this right, contact us as described in article 7.5.1 above.

Data transfer

We store your personal data in a computer system located in the European Union. We do not share your personal data with a third party.

7.7 Cookies

When consulting our booking platform, information about you or relating to the navigation of your terminal (computer, tablet, smartphone, etc.), may be read or saved in “cookie” files installed on your terminal, subject to the choices you have expressed regarding cookies and which you can change at any time.

Cookies have a limited lifespan of thirteen months after this file is first stored in the user’s computer equipment (following the expression of consent), as recommended by the CNIL.

The cookies used by the platform are of two types:

• Statistics: the Google Analytics tool
• Applicative: they contain the following information: last name, first name, e-mail address, associated organisation, and authorisation level of the platform services.

You are advised that the use of cookies is mandatory for correct use of the reservation platform of the Sanctuary of Our Lady of Lourdes. Also, the opening of an access account implies the acceptance of the use of these cookies.

You can configure your browser software so that cookies are saved in your device or, conversely, they are rejected, either systematically or according to their issuer. You can also configure your browser so that the acceptance or the refusal of cookies is offered to you beforehand, that is before a cookie is likely to be registered in your terminal.

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will help you to understand how to change your preferences for cookies.

• For Internet Explorer ™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies,
• For Safari ™: http://support.apple.com/kb/PH17191?viewlocale=en_US,
• For Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
• For Firefox ™: http://support.mozilla.org/en/kb/Activate%20and%20d%C3%A9sactiver%20les%20cookies,
• For Opera ™: http://help.opera.com/Windows/10.20/en/cookies.html

ARTICLE 8: Security measures

We advise you to take all the necessary precautions, and organisational and technical measures to preserve the security, the integrity and the confidentiality of your personal data and in particular, to prevent them being distorted, damaged or accessed by unauthorised third parties.

ARTICLE 9: Hypertext links

You are advised that it is technically possible for a third party to create a link to a page of the platform without the express permission of the Publisher.

ARTICLE 10: Evolution of the general conditions of use

The Publisher reserves the right to modify the clauses of these terms of use at any time and without justification.

ARTICLE 11: Duration of the contract

The duration of this contract is indefinite. The contract has effect with respect to the User from the beginning of the use of the service.

It ends when the user notifies the Planning Service of the Sanctuary that the use of the service has been terminated.

The user’s account is then deleted or completely anonymised if historical analysis requirements warrant it.

ARTICLE 12: Applicable Law and Jurisdiction

This contract is subject to French law. In case of unresolved dispute between the User and the Publisher, the courts of Tarbes (65, France) are competent to settle the dispute.